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Everything about getting your order
📦Shipping
How long does shipping take?
How long does shipping take?
Most U.S. orders ship within 1-2 business days and arrive in 4-7 business days. You'll get a tracking link by email as soon as your order ships. Hawaii, Alaska, and APO orders may take a few extra days.
How much does shipping cost?
How much does shipping cost?
Free shipping on all orders $79 and up. Orders under $79 ship for a flat rate calculated at checkout based on your location.
How do I track my order?
How do I track my order?
Once your order ships, you'll get a tracking link by email. You can also track your order here using your email and order number.
What if my package is lost or damaged?
What if my package is lost or damaged?
If your tracking shows delivered but you haven't received it, please wait 1-2 business days as carriers sometimes mark packages early. If it still hasn't arrived, contact our team and we'll help track it down or send a replacement.
Try OUR++ risk-free
↩️Returns & Refunds
What is your return policy?
What is your return policy?
We stand behind every OUR+ product with a money-back promise. If you're not happy with your first order, contact our team within money-back promise of delivery for a full refund. View our full refund policy here.
How do I request a refund?
How do I request a refund?
Contact our team with your name and order number. We'll respond within 1 business day with next steps. See our refund policy for full details.
How long does a refund take to process?
How long does a refund take to process?
Once we receive and approve your refund request, it takes 5-7 business days to appear back on your original payment method.
Total control, always
🔄Subscriptions
How does the OUR+ subscription work?
How does the OUR+ subscription work?
Subscribe and we'll automatically ship your favorite OUR+ products on the schedule you choose. You save on every order, and can pause, swap, or cancel anytime through your subscription portal.
Can I cancel my subscription anytime?
Can I cancel my subscription anytime?
Yes — you're always in control. Visit your subscription portal and click cancel. No phone calls, no hoops.
How do I change my subscription frequency?
How do I change my subscription frequency?
Visit your subscription portal to change how often your order ships, skip a delivery, or update the items in your subscription.
How do I update my payment or shipping address?
How do I update my payment or shipping address?
Visit your subscription portal and click "Edit" next to billing or shipping. Updates apply to your next scheduled order.
Can I swap products in my subscription?
Can I swap products in my subscription?
Absolutely. Visit your subscription portal and add or swap any OUR+ product to your subscription anytime.
Manage your OUR+ account
👤Account & Support
How do I create an account or reset my password?
How do I create an account or reset my password?
Click "Account" in the top right of any page. From there you can sign up or use the "Forgot Password" link to reset. We'll email you a secure reset link.
How do I contact customer support?
How do I contact customer support?
You can reach our team:
📧 Email: support@tryourplus.com.
We respond to every message within one business day.